I’d like to complain about this software…

Software is often frustrating. You need only walk past a group of users to hear exclamations of annoyance as the users’ expectations and the software interface clash head on

Designing Interfaces to Support Collaboration in Information Retrieval

Information retrieval systems should acknowledge the existence of collaboration in the search process. Collaboration can help users to be more effective in both learning systems and in using them. We consider some issues of viewing interfaces to information retrieval systems as collaborative notations and how to build systems that more actively support collaboration. We describe a system that embodies just one kind of explicit support; a graphical representation of the search process that can be manipulated and discussed by the users. By acknowledging the importance of other people in the search process, we can develop systems that not only improve help-giving by people but which can lead to a more robust search activity, more able to cope with, and indeed exploit, the failures of any intelligent agents used

Interactive context-aware user-driven metadata correction in digital libraries

Personal name variants are a common problem in digital libraries, reducing the precision of searches and complicating browsing-based interaction. The book-centric approach of name authority control has not scaled to match the growth and diversity of digital repositories. In this paper, we present a novel system for user-driven integration of name variants when interacting with web-based information-in particular digital library-systems. We approach these issues via a client-side JavaScript browser extension that can reorganize web content and also integrate remote data sources. Designed to be agnostic towards the web sites it is applied to, we illustrate the developed proof-of-concept system through worked examples using three different digital libraries. We discuss the extensibility of the approach in the context of other user-driven information systems and the growth of the Semantic Web

Usability discussions in open source development

The public nature of discussion in open source projects provides a valuable resource for understanding the mechanisms of open source software development. In this paper we explore how open source projects address issues of usability. We examine bug reports of several projects to characterise how developers address and resolve issues concerning user interfaces and interaction design. We discuss how bug reporting and discussion systems can be improved to better support bug reporters and open source developers

Recommendation, collaboration and social search

This chapter considers the social component of interactive information retrieval: what is the role of other people in searching and browsing? For simplicity we begin by considering situations without computers. After all, you can interactively retrieve information without a computer; you just have to interact with someone or something else. Such an analysis can then help us think about the new forms of collaborative interactions that extend our conceptions of information search, made possible by the growth of networked ubiquitous computing technology. Information searching and browsing have often been conceptualized as a solitary activity, however they always have a social component. We may talk about 'the' searcher or 'the' user of a database or information resource. Our focus may be on individual uses and our research may look at individual users. Our experiments may be designed to observe the behaviors of individual subjects. Our models and theories derived from our empirical analyses may focus substantially or exclusively on an individual's evolving goals, thoughts, beliefs, emotions and actions. Nevertheless there are always social aspects of information seeking and use present, both implicitly and explicitly. We start by summarizing some of the history of information access with an emphasis on social and collaborative interactions. Then we look at the nature of recommendations, social search and interfaces to support collaboration between information seekers. Following this we consider how the design of interactive information systems is influenced by their social elements

Greenbug: a hybrid web-inspector, debugger and design editor for greenstone

In this paper we present Greenbug: a hybrid web inspector, debugger and design editor developed for use with the open source digital library software Greenstone 3. Inspired by the web development tool Firebug, Greenbug is more tightly coupled with the underlying (digital library) server than that provided by Firebug; for example, Greenbug has a fine-grained knowledge of the connection between the underlying file system and the rendered web content, and also provides the ability to commit any changes made through the web interface back to the underlying file system. Moreover, because web page production in Greenstone 3 is the result of an XSLT processing pipeline, the necessarily well-formed hierarchical XML content can be manipulated into a graphical representation, which can then be manipulated directly through a visual interface supplied by Greenbug. We showcase the interface in use, provide a brief overview of implementation details, and conclude with a discussion on how the approach can be adapted to other XSLT transformation-based content management systems, such as DSpace

Constructing digital library interfaces

The software technologies used to create web interfaces for digital libraries are discussed using examples from Greenstone 3

The use of paper in everyday student life

The information we encounter in modern life, in developed countries, is a hybrid of the physical and the digital. Personal archiving tools allow users to capture and retrieve aspects of their everyday lives in digital form. In this paper we use a diary study of students’ interactions with paper-based information to inform the design of such archiving tools

How people find videos

At present very little is known about how people locate and view videos 'in the wild'. This study draws a rich picture of everyday video seeking strategies and video information needs, based on an ethnographic study of New Zealand university students. These insights into the participants' activities and motivations suggest potentially useful facilities for a video digital library

Exploring social music behaviour: An investigation of music selection at parties

This paper builds an understanding how music is currently listened to by small (fewer than 10 individuals) to medium-sized (10 to 40 individuals) gatherings of people— how songs are chosen for playing, how the music fits in with other activities of group members, who supplies the music, the hardware/software that supports song selection and presentation. This fine-grained context emerges from a qualitative analysis of a rich set of participant observations and interviews focusing on the selection of songs to play at social gatherings. We suggest features for software to support music playing at parties